Hi,
I’ve been using IC2 to manage my Balance routers. I recently updated them to 6.3.0. I have 2 Balance One’s and 1 Balance 20. The Balance 20 has been having an issue with IC2 since the upgrade. IC2 loses the connection to the router momentarily and sends emails that the device was offline and then back online - however, the device did NOT lose connection and was online the entire time. The device event log shows it did not go down. Do you have any ideas on what may be causing this issue with IC2 and how to fix it?