HUAWEI E3131 with Balnce 20 connecction issue

Product Discussion Peplink Balance
1

Hello,

The 3G HUAWEI E3131 is working fine with Blance 310 and on my PC so no connection problems, but on my Balance 20 on the dashboard Status: connecting and does not go further. Please advise.

Best regards.

2

Hello,

I would open a support ticket with the technical team. Otherwise if the device is in warranty I would recommend upgrading to 6.1 firmware as this should fix the issue. If not open a support ticket here and a member of the team will take care of you.
http://cs.peplink.com/contact/support/

3

Balance 20 has 6.1 firmware ?

4

Correct,

It is the most recent firmware. Here is the upgrade guide to get to 6.1. http://www.peplink.com/knowledgebase/firmware-6-1-upgrade-guide/

5

So am running 5.x and still under warranty is it free of charge for me ?

6

Thanks it solved my problem :slight_smile: