how to remove account from incontrol

Hello, I would like to delete a company account in my peplink balance 580. in fact I bought it on ebay and I used it currently I cannot contact the old user please someone could like me to delete this account in the in control2

Hi @chrystel.talom . Only the party who entered it into IC2 and has knowledge of the IC2 log-on credentials can remove it.

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As Rick says, you can’t remove a device from someone elses control in IC2. You will have to disable IC2 management on your B580 so they can’t mess with it.

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