I can not for the life of me figure out how to get the VLAN WAN 1 off of my setup. It just continues to try to connect to it, I’ve tried disabling, and moving it down…I can’t get rid of it. Or make it connect to anything. Any advice?
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Just move it to disabled and forget about it if you don’t need it.
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I have tried that…it just keeps popping back up… I’ve tried everything I could think of, it just doesn’t go away
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popping back up into a higher priority?
do you have outbound policy set in incontrol maybe that is messing with you?
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I was just having this issue on a B One 5G. The VLAN WAN 1 fought me and really wanted to be in Priority 1. I would drag it to Disabled and it would pop back up to priority 1. I would go into the profile and remove its association to a WAN and disable it, and it wouldn’t seem to save and would revert to priority 1.
Finally, I decided to disable and uncheck everything on the screen. Uncheck enable, uncheck DNS settings, set standby state to Disconnect, ICMP Ping to No, Uplink Interface to Not Configured, Health Check Method to disabled. DDNS to Disabled…
Finally it saved as disabled, but I still had to do all of that twice before it took.
This is on the latest firmware as of today: 8.5.2 build 5862
There is definitely a bug here that needs to be corrected.
I have just tested using B One and 8.5.2 build 5862 firmware. There is no issue with disabling VLAN WAN 1 interface which is set to use WAN as uplink.
If you could still reproduce this please submit a ticket for Support and attach diagnostic report from your Balance.
Thank you.
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Might be worth submitting this directly to support with those steps—they’ll likely escalate it
Exactly the same problem with a Balance 310 5G. I need to change a WAN link from one with a VLAN to a connection without and it is not possible to remove the existing VLAN ID. The router insist “VLAN ID must be between 1 and 4094”
Found solution. This issue caused with the use of WAN2 which is a virtual WAN port.
Go to Network, LAN, Port Settings. You will see the WAN name against the port number and the Reserved VLAN. If you edit the port you will see the VLAN network and the reserved VLAN in use. In my case VLAN 99.
In your WAN Link Set the VLAN to this VLAN number. For me 99.
Wahlah! WAN link now works!
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