Hi everyone, our company uses a hosted PBX system over the Internet which is based on Broadsoft UC-ONE platform. There’s a softphone app for iOS, Android and also PC/MAC. We have a primary cable connection with a LTE backup, which are connected to FusionHub in our data centre and have a Balance 305 on site. All traffic on site needs to go through the internet, but I want all traffic for this VoIP softphone to go over SpeedFusion through FusionHub for unbreakable VoIP.
The problem is I don’t know what ports are used for this softphone app, as they could be standard SIP ports but could be something random. I assume it uses SIP but I’m not really sure. So I’m stuck on creating an outbound route to set it to run over SpeedFusion as I don’t even know what port this app uses. I tried viewing active connections but I can’t really tell which is the call or not as there were a lot of things from my phone IP. We also use Wifi calling on our cell phones to make calls over wifi using our normal cell number. So same issue, I don’t know how to tell what ports that is or how to set that to go over SpeedFusion.
Then second question is for inbound calls, I’m also confused how they would know to go over SpeedFusion through FusionHub vs just to the phone directly at our site. Curious how best to set this all up. Thanks so much!