HD2 MBX 5G SIM PIN required or incorrect

Product Discussion Pepwave MAX
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1

I have a problem with KPN (NL) SIM’s in multiple HD2 MBX 5G routers, they all have a Thales MV31-W modems.

Modem with KPN SIM uses firmware T99W175.F0.1.0.0.9.GC.004

Modem with Vodafone SIM uses firmware T99W175.F0.1.0.0.9.VF.008 and works fine.

do specific networks use specific firmware?

2

Please upgrade your HD2 MBX to 8.2.0 then upgrade the cellular firmware from support.cgi page to confirm it helps.