Having to reseat Sim cards

Having a problem with the Pepwave Max transit mini routers. We are having to reseat the SIM cards in the router after a couple of days to get routers back online again. We are using T-Mobile SIMs in the routers, so is there something is the config I need to set so that it maintains its connection.

What do you try before reseating the SIMs? Does a power cycle fix it or do you always have to remove and reinsert?

Is the SIM screw cover installed?

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Still trying to determine that appears, we done the reseating the card and power cycling to fix the units

Hi Tim, please make sure a support ticket gets opened for this case:


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I did open a ticket on Thursday and the ticket number is 20030135