Having to reseat Sim cards

Product Discussion Other Products
1

Having a problem with the Pepwave Max transit mini routers. We are having to reseat the SIM cards in the router after a couple of days to get routers back online again. We are using T-Mobile SIMs in the routers, so is there something is the config I need to set so that it maintains its connection.

2

What do you try before reseating the SIMs? Does a power cycle fix it or do you always have to remove and reinsert?

Is the SIM screw cover installed?

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3

Still trying to determine that appears, we done the reseating the card and power cycling to fix the units

4

Hi Tim, please make sure a support ticket gets opened for this case:
https://ticket.peplink.com/ticket/new/public

Thanks

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5

I did open a ticket on Thursday and the ticket number is 20030135

6

Yep having the same issue, but with the BR1 Mini’s; Verizon and ATT First Net (not using Band 14).
Re-seating does seam to fix the issue, but highly inconvenient!

  1. Taoglas exterior antennas (12 inch cable)
  2. SIM1 recognizes the SIM and displays correct info.
  3. Custom APN’s used for both routers. Static IP’s. so01.vzwstatic (Verizon) and psmtfnwl.fn (ATT)
  4. Auto for carrier (have tried manually assigning)
  5. Smartcheck disabled as only one SIM per an earlier asked and answered post.
  6. I have selected LTE only on the Verizon provisioned router (have used auto as well)
  7. Have good signal strength.
  8. 8.1 firmware.
  9. Remote locations where cell saturation does not occur.

This has happened in the past, but relegated to just two routers (Verizon) in Louisiana; got new SIM’s for those; never heard back if it fixed the issue.

Last night was the ATT provisioned router in South Texas. I swapped that router completely out with another one. They popped the SIM in and it has been fine. But…it seems when the router gets powered off at some point and comes back up the issue manifests itself. Usually they would re-seat the SIM and it would come back up. The wrinkle here is I have two of these deployed and one of them does not have this issue; go figure!

I always try and eliminate all the Layer 1 nonsense before I go further in the trouble shooting; hence power cycle/reboot the router, check antenna cables, re-seat the SIM, etc.

7

BTW…my clients always lose the cover because it is a PIA to get on and off! So now they just leave it off.

8

And I have set the schedule to “Always On”