H323 Calls Issues inbound BPL-710

Product Discussion Other Products
1

I’ve got the BPL-710, and two ISPs WAN links

Have configured NAT inbound towards Polycom RMX1500, BUT when H323 calls come in via ISP-A, they get answered but there is no session outbound. Therefore no H323 traffic is allowed outbound.

I have also tried to use ANY-ANY policies just to make sure I wasn’t blocking any ports but the issue still remains. Without service passthrough the calls are NOT answered.

Anyone suggestions will be greatly appreciated

Raymond

2

Does it work if you enable H.323 under: Network> Service Passthrough Support?

3

The calls land at the MCU (polycom), but no traffic outbound

4

Do you able to perform packets capture from the B710 to confirm where the H.323 traffics stop at ?

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If you having difficulties to work on the packet capture, please open a support ticket here for the team to check.