Google Home Mini Setting & Pep

Having a fit of a time trying to connect my Google Home Mini.

Was able to use a hotspot phone connection (shows the Home device is working properly) but unable to get the device to connect to the PepWave Soho.

Google sent this info but I’m not sure where some of the setting are between the router itself or InControl…

Troubleshooting Steps

  1. Check that your Google Home Mini is receiving power from a wall outlet. If your Google Home Mini is receiving power, you will see a blinking white light on the back of the device.
  2. Make sure that your Google Home Mini, wireless router, and device used to set up the Google Home Mini (e.g. phone or tablet) are in close physical proximity to one another – within 15 feet, if possible.
  3. Please note: Networks that require you to connect through an authentication page (also called a “captive portal”) are not supported by Google Home Mini. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings
Be sure to enable or disable the following router settings to allow Google Home Mini to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).

Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

  • Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Here’s some additional information to keep in mind:

  • If you’re having trouble connecting to a 5GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to “mixed” and then try setting your Google Home Mini.
  • Hidden networks: If your network is hidden (i.e. does not broadcast its name/SSID), you’ll need to manually input the network name and password. To do this, go to the network selection drop-down list, select “Other,” and manually input the name and password.
  • MAC address filtering: If your router has MAC address filtering enabled, you’ll need to add the MAC address of your Google Home Mini to the list of filtered devices. You can find the MAC address by tapping on the three dots located on the top right of the Google Home app during setup.
  • Security: Google Home supports WEP, WPA, and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network, and encrypt your private data as it is being transmitted over the airwaves.
  • If your router supports Band Steering, also referred to as Smart Steering, try disabling this during setup.


I’m having the exact same issue with my Google Home Hub display. Both of my Google Chromecasts are connected just fine.