Getting constant disconnect/reconnect notifications for both WAN connections on Balance Two

Product Discussion Peplink Balance
1

We have a Balance Two with 2 Internet connections (Primary/P1 = Verizon, Hot Backup/P2 = T-Mobile) and historically, we’ve gotten a few notifications a week about one WAN connection or the other dropping and immediately reconnecting, or failing a ping test.
Today, we can’t access the internet at all because of hundreds of notifications about BOTH WAN connections disconnecting/reconnecting constantly. We’ve rebooted the Balance Two, as well as the entire infrastructure, only to have the issue immediately return.

All indicators point to the B2 as the source of the issue but I can find no config faux pas that would cause any, much less all these WAN drops. It’s so constant, I’ve had to turn off WAN Up/Down notifications because otherwise they dominated my phone to the point that i can’t do anything else on my phone due to the constant stream of notifications - literally hundreds and hundreds. Since the failover connection (WAN 2) is suffering the same issue as the primary, we’re left with no internet connectivity.

Anyone else seen this, and/or corrected it?

2

Hi.
No… Never see this on my bpl-two.

3

Sounds like DNS healthcheck is having a tough time. Tyr changing the health check on one of the links to ping instead and ping 8.8.8.8 and see if it stabilizes.

4

I was recently experiencing the same issues. Are you by any chance using the Peplink App on a smart device such as phone or tablet? If you are, stop. Use the web based service and remove app access. It instantly cleared up my issues among that it cleared up other issues I was experiencing like not using custom WAN priorities.

5

Wow, interesting. I use the app to view status and manage notifications but that’s it (and about all the app really appears truly capable of doing) and manage everything from deaktop browser.

I don’t have remote access turned on and won’t have access to the system for a week or so due to travel but this is the first thing I’m going to do upon return. Easy to do and easy to measure effect.

Thanks!

6

I have it setup for ping healthcheck and 8888 setup as well as a DNS server but I’ll have to check if 8888 is the healthcheck address when i return to the office.

Thanks for the suggestion!