FusionHub: License key verification fails

Product Discussion FusionHub
1

Hi there,
I need a bit of advice.
We are not able to verify the license key of our FusionHub and it seems it is not able to communicate with the license server or partly outwards in general.

We have a Linux machine in a data center and are running KVM for virtualization.
fusionhub-8.0.1-build1644.raw is deployed
Port forwarding is set as requested in the Fusionhub HowTo
TCP_PORTS=“443 5312 32015 2222 5246”
UDP_PORTS=“4501 5246 4500 4505 32015”

This has been confirmed by iptables --list

The FusionHub web interface is accessible from outside but I am not able to verify the license key.
It hangs in “submitting” without any further message.
Check for firmware is not possible as well.
And of course FusionHub is not online in InControl

Ping and traceroute from the web interface to the internet are, however, possible.

There is no further firewall active.

Any idea what I might have missed here?
Is KVM a bad idea and would it be better to switch to VMware or similar?

Thanks in advance!

Steffen

2

KVM is fine.

Sounds like outbound traffic to Peplink incontrol is being blocked or you have a DNS resolution issue.

Can you run a network capture on the WAN interface of the fusionhub from your host and see what is going on?

1 Like
3

Thanks a lot for the reply.
I must emphasize that I am anything but a professional. I am glad that I managed to create this network capture file. I opened it in Wireshark, but I can’t interpret all these values. So first I have to find someone who can do something with this data. I will come back later…

4

Just want to give feedback in regards of the solution of this problem.
It seems we have done some weird port forwarding with a not so perfect qemu script.
This is corrected and everything works so far.
Case closed.

1 Like
5

Hi @Steffen_Moell i am struggling with the same issue. Not sure about your resolution can you help me? I tried opening those ports but port checker says they are closed.

Thanks
Robert

6

I’m also having an issue trying to activate a FusionHub Licence.

I’m trying to launch a new instance on AWS using the Marketplace AMI, using a security group i’ve used with MANY MANY FusionHub installs over the years without any issues…so don’t believe this is port related…something odd seems to be going on?

Can anyone else verify a licence? It just times out after a minute or so.

Many Thanks
Mike

7

Hi Mike,

There was temporary server side issue which was resolved. Please confirm licence activation works well now.

8

I am experiencing the same issue, can you confirm the license server is up and operational? Thanks

9

Hi KB9OKB,

Could you specify what error are you getting when trying to activate the licence ?
We do not see any issue on the server side and the users licences are activating sucessfully.

10

Thank you for your reply and that confirmation! I finally figured out the issue and it was on my side. I was working with ChatGPT to configure the network settings on the KVM and it created a network loop… guess it’s not quite there yet - going to need humans a while longer, lol.