Free 90 Day SpeedFusion

I received a PEPlink email “Quarantine Response - Safeguarding Your Connectivity”
regarding the 90 day Free speedfusion firmware.
I have A Balance-30 Hardware Revision 4.
When I post my email address and Serial # in the entitlement Website
http://pavilion.peplink.com/speedfusioncloud/enrollment
it Returns
Model is not eligible for registration: ####-####-####
where #####-#####-#### is my serial # I just entered

Can you submit a support ticket here to let the team investigate?