Once I upgraded to Peplink, and wanting to use the link aggregation feature on my Synology NAS, I needed a switch. Some investigation led me to Ubiquiti, another company I now recommend very highly (although it should be noted that support is carried out almost exclusively on their forum, which may not suit everyone)
Anyway, one of the things I’ve noted on their forum is the ability for the person who creates a thread regarding a problem or question they have, to then “Mark as Solved”. I believe this helps in two ways:
1 - When scanning threads in the various forums, forum members can quickly see whether anyone has come up with a solution to a problem that they share;
2 - It gives moderators the ability to keep on top of unsolved threads.
Another nice little feature is giving a ‘kudo’ when someone is helpful, which seems to generate more activity and feedback.