Firmware v6.3 kill att micocell


#1

I have a new surf soho that I’ve installed. Started on v6.2.1 firmware and every thing worked pretty much out of the box. I saw v6.3.0 firmware is available and installed it. That firmware kills the 3G on my ATT microcell (flashing green light vs solid light). I’ve got them setup identically near as I can tell. Any one else run into this problem? As soon as I downgrade to the old 6.2.1 firmware, my microcell 3G light becomes solid again and all is well.

JJ


#2

Hi JJ,

This is strange. Please help to open ticket for us to investigate.

Thank you.


#3

Ticket opened…


#4

Hi,

We will follow-up with you using the support ticket.

Thank You


#5

I haven’t heard any thing from the ticket I opened a few weeks ago… Just checking to see if you got it or if it got lost or maybe I hit “cancel” instead of “submit” when I created it???

Regards,

JJ


#6

Hi JJ,

We have feedback on 28 Dec 2015 and follow up with you on 30 Dec 2015, 5 Jan 2016 but no feedback. Possible went to in your junk mail folder?