Firmware v6.3 kill att micocell

I have a new surf soho that I’ve installed. Started on v6.2.1 firmware and every thing worked pretty much out of the box. I saw v6.3.0 firmware is available and installed it. That firmware kills the 3G on my ATT microcell (flashing green light vs solid light). I’ve got them setup identically near as I can tell. Any one else run into this problem? As soon as I downgrade to the old 6.2.1 firmware, my microcell 3G light becomes solid again and all is well.


Hi JJ,

This is strange. Please help to open ticket for us to investigate.

Thank you.

Ticket opened…


We will follow-up with you using the support ticket.

Thank You

I haven’t heard any thing from the ticket I opened a few weeks ago… Just checking to see if you got it or if it got lost or maybe I hit “cancel” instead of “submit” when I created it???



Hi JJ,

We have feedback on 28 Dec 2015 and follow up with you on 30 Dec 2015, 5 Jan 2016 but no feedback. Possible went to in your junk mail folder?