Hello @Lai & Peplink team,
We have observed with multiple models and firmware releases that the GPS stops getting captured in the following scenarios:
- Cellular modem loses connection (out of range of service provider)
- Cellular modem is switching SIMs
- Cellular modem is resetting
We have also noticed that the GPS details that do get captured inside the router while offline from InControl2 are not always getting pushed over from the router to InControl2 when connectivity between the router and InControl2 is re-established, resulting in gaps of GPS data on InControl2.
The impact of this has been that there are incomplete fleet tracking details.
Firmware versions this has been observed with:
- 8.1.x (and all beta releases)
- 8.2.1 (and all beta releases)
- 8.3.0 (and all beta releases)
- 8.4.0 (Beta 1, Beta 2 and Release Candidate #1)
Models this has been observed on
- Pepwave MAX HD4 MBX (5G)
- Pepwave MAX Transit DUO (Cat12)
- Pepwave MAX BR2 Pro 5G
- Pepwave MAX BR1 Pro 5G
Please investigate this further; it has been a niggling issue for too long. Previous related support tickets and forum posts:
- Peplink TIcket# 22100934
- Peplink Ticket# 21040921
- Peplink | Pepwave - Forum
- Peplink | Pepwave - Forum
- Firmware 8.1.0 RC 2
- Firmware 8.1.0 RC 2 - #9 by tcpip95
- https://forum.peplink.com/t/firmware-7-0-1-beta-now-available/9710/7
We have created Peplink TIcket 23090047.
Happy to Help,
Marcus 