We are pleased to announce that the Firmware 8.4.0 RC 1 is now available.
I just struggled to update from 8.4 B2 to 8.4 RC1 on a 20x.
I used IC2 and directly uploading the FW.
I then tried downgrading to 8.3 but that also wouldnât work.
I was able to downgrade to 8.2.1 and that then let me upgrade to 8.4 RC1
Hi Team,
Updated a few Balance 20x, but still unable to use the Starlink Monitoring feature.
Perhaps missed something in an earlier response, but it appears during page load, but disappears when fully loaded.
Advice?
Thank you.
EDIT: Noticed that itâs now removed from the list inside the release notes compared to earlier releases. Is this due to CPU or other restrictions?
peplink team please advise why the 20x is excluded!
According to the release notes the starlink monitoring is only supported on the following models:
Balance: 310X, 380X, 580X, 310
5G/Fiber 5G, 305/380 or above
MAX: BR1 Pro 5G, BR1 Pro HW7,
BR2 Pro, Transit 5G, HD1
Dome/Dome Pro, HD2/4 MBX
MediaFast: 500, 750
PDX, SDX, SDX Pro, EPX
Understand but the question is why is the 20X left off. It would be awesome if the Peplink team can include it unless there is some issue such as hardware?
I am still seeing the warning âRemoteSIM component is incompatible to the firmware, please contact distributor for support.â on the dashboard of my MAX BR2 Pro after upgrading to 8.4.0 RC1. I mentioned this in my open case.
Could we get some more info on 29992?
I still have this error as well.
Thatâs not the only feature weirdness with the B20x. It apparently supports 50 IPSEC tunnels, whereas the much more powerful B310-5G only supports 5. And the B20x is randomly missing AD/LDAP/RADIUS auth for Remote User Access, but itâs not really documented anywhere.
If there is a reasonable explanation, thatâs fine, Iâd just like to know what it is out of my own curiosity.
I have been providing feedback since FW8.3.0, but the bug that Send All Traffic To is grayed out and cannot be configured when configuring ConnectProtect or Balance router and SpeedFusionVPN in WebAdmin has not been fixed.
This has been the case since FW8.3.0 regardless of router.
It is due to the hardware limitation as this feature is consuming more resources.
Short update from our side.
Deployed it to our Max HD2 devices - but Starlink support doesnât work. Under Network > WAN > you can see it for a split of a second and then it disappears. So looks like, Max HD2 is not supported?!
The original HD2 has too little CPU power. Only the HD2/HD4 MBX versions are supported according to the list.
The B20X is a lot faster (ARM 32bit) chip than the HD2 (MIPS) and even that canât handle it currently. BR1 Pro (ARM 64bit) is the âlowestâ CPU that can handle it. My guess is only ARM 64bit and X86-64 CPUâs can support it currently.
Hello @Lai & Peplink team,
We have created Peplink TIcket 23090046 with a possible bug where the device is using Wi-Fi WAN and also broadcasting an SSID. We also suspect that there may be a bug with InControl2 as a change was pushed out from InControl2, yet none of our team initiated this change.
We will leave it to you to investigate.
Happy to Help,
Marcus
Hello @Lai & Peplink team,
We have observed with multiple models and firmware releases that the GPS stops getting captured in the following scenarios:
- Cellular modem loses connection (out of range of service provider)
- Cellular modem is switching SIMs
- Cellular modem is resetting
We have also noticed that the GPS details that do get captured inside the router while offline from InControl2 are not always getting pushed over from the router to InControl2 when connectivity between the router and InControl2 is re-established, resulting in gaps of GPS data on InControl2.
The impact of this has been that there are incomplete fleet tracking details.
Firmware versions this has been observed with:
- 8.1.x (and all beta releases)
- 8.2.1 (and all beta releases)
- 8.3.0 (and all beta releases)
- 8.4.0 (Beta 1, Beta 2 and Release Candidate #1)
Models this has been observed on
- Pepwave MAX HD4 MBX (5G)
- Pepwave MAX Transit DUO (Cat12)
- Pepwave MAX BR2 Pro 5G
- Pepwave MAX BR1 Pro 5G
Please investigate this further; it has been a niggling issue for too long. Previous related support tickets and forum posts:
- Peplink TIcket# 22100934
- Peplink Ticket# 21040921
- Peplink | Pepwave - Forum
- Peplink | Pepwave - Forum
- Firmware 8.1.0 RC 2
- Firmware 8.1.0 RC 2 - #9 by tcpip95
- https://forum.peplink.com/t/firmware-7-0-1-beta-now-available/9710/7
We have created Peplink TIcket 23090047.
Happy to Help,
Marcus
As far as i understand it the gps antenna is attached to one of the cellular modems, hense if that one modem reboots it would loose tracking. I always thought the gps antenna should be attached to each modem for redudency. The only soulution I can see is to have mupltilple pepwave devices with gps antennas attached , or a seperate tracking device. Same issue happens with cell signal tracking when the modem resets automaticly when it switches to the wrong sim card. Iâve asked before to implement DSDS / DSDA, as this would better track each carrier availability per modem. When I looked up some the documentation on Sierra it seems itâs supported, but not sure if the hardware is properly cabled up. Seperately from GPS, I have my doubts that all events that would have been pushed to ic2 are stagged when itâs offline and doesnât have access to ic2. @TK_Liew , @sitloongs Thoughts?
Interesting. So if one has no cell connection or disables the cell WAN, and say uses a Starlink WAN, the GPS tracking stops?
I think it would still track the gps if itâs enabled, but without cell signal, but disabled it probable wouldnât track it.