We bought a new Balance 305 and the WAN2 port failed after 6 days. We sent it back (RMA) and we told we would receive a replacement. The replacement arrived and was a scratched refurbished Balance 305, not a new one. I opened a ticket to complain, but was told that I should have ordered it with smart care in order to receive a new one. Could you confirm this is the company policy for a device that fails after 6 days.