Hello,
E-sim is failing to activate
There is no logging or reason of the failure
Carrier: Vodafone NL
Country: Netherlands
QR & Manual input of the ICCID is failing
Hardware: MAX BR1 Pro 5G
Firmware version: 8.4.0 build 5396
Can you open a ticket - Peplink Ticketing System for us to take a closer look?
Thanks.
1 Like
Ticket #23100452 has been successfully created
Same issue on my side as well. Even if I input the code manually. Do you have any updates regarding this?
Alex,
What is returned on the device event log?
Dear Emil,
Please find below.
Oct 27 15:25:43 WAN: Cellular 2 SpeedFusion Connect 5G/LTE disabled, switching to SIM A
Oct 27 15:25:38 WAN: Cellular 2 BYO eSIM download failed (Download profile parameter error)
Oct 27 15:25:38 WAN: Cellular 2 start BYO eSIM download
Oct 27 15:24:58 WAN: Cellular 2 switching to eSIM slot
Oct 27 15:24:54 WAN: Cellular 2 preparing for BYO eSIM download
Hi Alex,
It doesn’t complete the profile activation…
Have you enabled Wi-FI WAN or WAN?
In order to be able to download the eSIM profile you must have a second wan…
Hey Emil,
All the interfaces are active. I have my modem with an active cellular 1 connection and connected as well on a 2.4 Ghz WiFi network. When I try to activate the e-sim on Cellular 2 is failling .
Alex,
Assuming you have tried the following: QR code image, you have extracted the LPA code from the QR code or been given one from your provider then you should raise a case with support, send the diagnostic file and enable remote access, you should receive help with it.
The code can be used one time only.
Dear Emil,
Indeed I have performed all those steps. Pepwave support is already having a look at this. Thanks a lot for your feedback.
Regards,
Alex
Hello,
could this be solved?
I have a similar problem with O2 Germany.
After manual input I get the following message:
Failed to activate eSIM profile. Server communication issue
On cellular eSIM seems to be activated:
Peplink eSIM IMSI: 4XXXXXXXXXXX14 (In Use)
ICCID: 8XXXXXXXXXXXXX31
EventLog says:
2024-02-20 08:10:58 WAN Cellular start BYO eSIM download
2024-02-20 08:11:29 WAN Cellular BYO eSIM download failed (Server communication issue)
Any ideas?
1 Like
Has anyone managed to confirm whether the Max BR1 Pro 5G is able to support BYO e-SIM’s on firmware v8.4.1
Did you find a solution for that?
Same issue here
Has there been any solution to this issue ?.. I’m facing same results with O2 Esim
What device are you using, what firmware level?
We are successfully activating verizon esims on the br1 mini 5g, b one 5g, and br1 pro 5g models.
I can test a br2 pro 5g and a 310 fiber 5g this weekend.
I have recently updated the device to the latest firmware version 8.4.1 (build 5474). Despite this, I am still unable to activate a Vodafone eSIM. It appears that certain carriers are using a specialized authentication code that the Peplink device cannot process. I am currently testing this on a BR2 Pro model.