eSIM activation on MBX HD4

Product Discussion
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1

Hello there,

I have the issue that the activation of a BYO eSIM over a self hosted Incontrol2 is failing due to a missing license. The log on the device says:

WAN: Cellular 1 BYO eSIM download failed (No valid license)

But what I can tell ist that the router is under a active essential care plan. The expiry date is displayed in Incontrol2 beyond the actual date of today…

Is there any additional license needed? The only thing that I could found is that I just need an active care plan.

Best regards

Stefan

2

Hello Stefan,

Can you please submit a ticket with the serial number of your device so our team could investigate the issue? You can submit ticket here: https://ticket.peplink.com/

Regards,
Laurynas