Error reporting ICCID Pepwave MAX HD2


#1

I have a pepwave hd2 that reports the same sim ICCID in the two slots.

Model - Pepwave MAX HD2
Product - MAX-HD2-M-LTEA-W-IP67
Fw - 7.1.2 build 4094

Regards.


#2

Hi,

We had exactly the same problem 8-9 month ago with 8 Balance 30 devices.
After a lot of testings it was concluded that it was due to a hardware problem and we put them in DOA.
Devices where replaced and problem solved.

@Peplink : this was DOA-784949

With the hope that this can help with accelerating the solution.

Kind regards,
Sven


#3

Please open a Support Ticket with the following details.

  1. The affected serial number
  2. Turn on Remote Assistance access