I am a customer of your brand, Peplink, and I purchased a Peplink Balance 710 five years ago. I have only been using the default license that came with the device and have not purchased any additional licenses. I would like to inquire about the End-of-Life (EOL) and End-of-Support (EOS) status of this device, as well as the recommended replacement model. Additionally, I would like to know if it is still possible to purchase an appropriate license (e.g., EssentialCare or EssentialCare+) at this time, particularly for RMA purposes.
We are a peplink partner and can help you with your request.
Please send us an e-mail to [email protected] we can look up your existing s/n and let you know options.
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Hello @suunaingkyaw.snk1394 ,
Welcome to the Peplink Community Forum,
The Peplink Balance 710 is still in operation with lots (thousands) of customers globally and is supported by the latest firmware 8.5.1 release; even with the device out of any care plan, you can still download the latest version of firmware for free.
There are Peplink Partners worldwide; depending on your location, you can locate them at https://www.peplink.com/buy/peplink-certified-partners/ and filter down to your region.
@Jonathan_Pitts is based in the USA, we are based in Australia, and there are many other active partners in the forum; you can PM them (Private Message) here for a quick personalised response.
Understanding the use case requirements and future use is essential before recommending a replacement model. A qualified and experienced Peplink Partner will work with you to find a suitable alternative.
Happy to Help,
Marcus 
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