Hi,
Firmware 5.4.9
Peplink: 310
I am receiving the same messages. I have 3 modems in bridge mode from Comcast Business. I have 1 Netgear CG3000DCR and 2 SMC D3G-CCR. Each has a /28 CIDR block.
All network appliances on my internal and edge network run Cat 7 with gold plated RJ-45 connectors. Inside network contains a Peplink, ThinkServers, C1100 Dells, Netgear GS24t Gigabit managed switches, pure gigabit network - I also have some internal segregation using layer 3 switching and routing.
I believe the main cause of this would be the Peplink using ISP provided DNS servers as Health Report testing appliances - using Ping or 53. Some ISP’s do not allow Ping to their servers and as such the ping is discarded, Peplink notates the loss, and continues the set pattern of ping or dns query events until failure. Since it is doomed to fail, the Peplink port resets in an attempt to establish a new link with its connected line. The log notates the disconnected link as no cable detected.
The firmware should have a subroutine added:
Assign Health Status Event based on User Input or Default Health Status Event (Ping 8.8.8.8 and 4.2.2.1 or similar)
If Health Status is not changed from default then Ping Open Servers - loop. If loop ends with Health Status count =0 then reset health Status Event to secondary default Health Status Event: Reset the port, do not report the reset add 1 to #fail loop, if secondary Event is 1 then add 1 to #good and loop until the line breaks again or is changed by user: simple DNS query to some open servers or whatever uses layer 3 although a Layer 2 test following after failures may be of interest, especially if the test turns out to be good. At least you have an idea that maybe you fell off the routing table near the Tap or Demarc even the last mile provided you follow that Good Layer 2 test with a trace.
It’s just a theory. I know very little about nothing. I hope I didn’t appear very clumsy here. I just think that perhaps besides dismissing the issues as ISP related - step outside the box and find out the very obvious question we are all asking:
When does teh firmware reset the WAN ports during operation and what are the routines? (E.g. The WAN ports will reset if A is met, B is met AND C. The Peplink resets the port in an attempt TO ESTABLISH (a handshake, a response, a date for the prom)
I know we all aren’t speaking Pig Latin here and some insight would better allow us to thoroughly investigate the issue starting with Layer 1 of the OSi all the way up to 7. At least, that’s what I was taught by the Department of Defense, Cisco, IBM etc…
lastly, this may be harsh words falling on an awestruck crowd thinking the forum nor its participants deserve such words. I disagree. Not once was the real question answered - instead the same low brow, mindless and offensive reply (offensive to the people who pay well over 1500 an appliance and don’t even get Peplink.com support NOR can they even buy their way in - that is an irritation in of itself)
So, please. Do us a solid. Answer the questions like a network engineer, programmer or technician and not as if we are all morons and that the bane of your existence is yet another modem from the evil ISP empire whose goal, it appears, is to toy with your Peplink ports.
If anyone would like to respond about how this post is sideways or rude; please, don’t - it just adds to the question I now have about Peplink Support and the quality of service they provide. Ill reserve judgement for now, at least a vocal one.
Man, might as well told the guys to go yank the router off the rack and ship it back because they’re stupid.
Here’s you buck bad, dude. Stop passing it around and step up to the challenge or stop making routers and stop wasting our time waiting for a poorly written, uneducated response. Go look it up. Its your equipment. Its not us.
Dude, ask at least a couple questions before you put us to bed. Fake it.
Fix yourself or I will make this a very public note - Peplink Support: Go read the manual and call your ISP if you have an issue. Peplink: Above Reproach. Your Fault.
Cheers and Semper Fi
EDIT:
I solved my issue by enable DNS Lookup Using Host 1 and Host 2 8.8.8.8 and 4.2.2.1 (not my ISP servers becuase they respond to no ping, nada) Uncheck the next box labled “Use the first two DNS…” and the next box is checked “Include public DNS”