I work for a Company that has a Balance One with pepwave AC One minis. I am trying to utilize Captive Portal for our guests and can’t seem to connect to the public network.
I have followed instructions from the knowledge-base and requested assistance from our distributor, yet I am still unable to connect. It appears that every device connected to the public network is not acquiring an IP address, so I believed that DHCP was disabled. DHCP is enabled on the public network and the event logs shows devices connecting to the public network, even though the devices are not acquiring an IP address. I logged into InControl2 to check to see everything on its end was configured properly, and the configurations made in InControl2 has not changed since our distributor assisted us. Could it be that we have faulty hardware or Captive Portal still isn’t configured properly? I was told from our distributor that Captive Portals must be applied to VLANs and not SSIDs in order for Balance Ones to act as gateway for Analytics.