We have a number of PepLink devices (BR-1’s, HD4’s and one AWS FusionHub). All are registered with our InControl account, only two routers are showing up as online or “seen” in the InControl web app. We’ve checked that InControl is enabled on each device. I the case of devices connecting over PepVPN we’ve ensured that ac1.peplink.com and ac2.peplink.com are routed of the WAN not VPN ports.
Is there is a list of possible causes and diagnostics for figuring out why devices don’t show-up in the InControl device list?