Devices connected to router but not the internet

[snowman]

To troubleshoot, try connecting a device (either your home security panel or a PC) directly to the Zyxel modem and check if you have Internet.

I had the same issue happen to me yesterday with my Surf SOHO MK3. In my case, the problem lies with the Surf not with the modem. I had to restart the Surf 3-4 times before it would reconnect to the modem. In 11 months of use, I have never had a problem until yesterday. And I wasn’t changing any settings/cables/etc.

This issue seems to be similar to the one that’s affecting users of the AP One / AC Mini / Balance 20 described here:

AP One AC Mini and Balance 20 - WAN connection dropping

I have the following setup with a Balance 20 and an AP AC Mini. I have had the Balance 20 for years, and I used a Linksys as an AP and all was fine. I recently got the Pepwave AC Mini to upgrade my network to AC. And I am not impressed so far. The main issue is that I keep on losing the WAN connection on devices. It is all working fine, and suddenly, the Internet stops working. The device remains connected to the Wifi network but there is no internet anymore. The only way to recover it is to sw…

Also while troubleshooting this, I noticed that I am now only getting 20-25 Mbps download speed when connected to the Surf via WiFi. I used to get the full 30 Mbps (still over WiFi), the last time I checked. My WiFi connection to the Surf is 144.5 Mbps so that isn’t the bottleneck. When I connect to the Surf via an Ethernet cable, I get the full 30 Mbps download speed.

Is anyone else having these issues?