Device on has OS can I still load firmware?

I have a peplink that only has the os loaded am I still able to install firmware up on it?

Hmmm… more detail required. Do you mean its not booting any firmware at all? What device is it?

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Peplink Balance 380 Load Balancer / Router BPL-380
Only booting to the OS.

Assume its old and out of warranty?
The only way I could imagine this occurring is if the onboard storage is corrupted. So you can see the bootloader but then the firmware doesn’t kick in.

If its in warranty you’ll be able to return it, if not then I fear your options will be greatly limited. Best to log a ticket and see if engineering can help.

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Logged ticket waiting for response. I’ll keep you posted here.

The device has no OS but the power light is green.