Device Not Seeing the Pepwave Max Transit 18

I have 2 devices that will not see my Pepwave Max 18 WiFi. The network settings on both of these devices show several other 2.4 Mhz connections but not the “PEPWAVE_4BFA”. One of the devices is a Windows 10 Tablet and the other is a medical device. Using my iPhone as a hot stop in “Maximize Compatibility” mode both devices will see the iphone hot spot but only in that mode. I’m thinking this has something to do with the frequency band the Pepwave is using on 2.4. I’m hoping there’s a way to setup a separate 2.4 output with a high compatibility but this is a tad over my pay grade. Any help or suggestions will be appreciated. TIA