Device is already belong to another organization

[mldowling]

Hello @itg.netad.mccb,
Welcome to the Peplink Community Forum,

There are several existing discussions on this subject that you might like to digest:

Officially from Peplink

2nd Hand / Used Devices

We highly discourage purchasing used Peplink devices. Peplink cannot guarantee the source or quality of these devices, it may also put you at risk. What is the risk of purchasing a used Peplink device? We cannot verify the source or quality of the used devices, and will not be able to determine if the device is obtained through illegal means or if the hardware has been modified in any way. There are cases that the used device may still be registered with its previous owner and is still conn…

And these are from Community Members

Unable to transfer device registration - this is asinine

Like you I think there should be a way to deal with this situation. Trouble is that it gets more and more complicated the deeper down the rabbit hole you go when it comes to ownership and usage rights. I had a UK Peplink partner call me recently who had bought a device online (ebay) from the US and needed to track down the owner to get it released from IC2. I trust this partner - known them for a long time, upstanding member of the Peplink community, Honest as the day is long. He showed me his…

Don’t buy used Peplink equipment.

Hello @JLockye, We are with @Jonathan_Pitts & @MartinLangmaid on this, along with the team at Peplink. Active Peplink Partners often carry a substantial stock value and have significant amounts of equipment out there getting managed; our company is an MSP. Occasionally, equipment out there on lease goes missing (fails to get returned, lease stops getting paid, gets taken). We are grateful that Peplink makes it challenging to resell the equipment; it is an excellent theft deterrent. Mobotix, …

Let me try this again

You may try by contacting Peplink via the contact us link Contact us Write in the BR1-mini serial number, they will know whom it belong to.

I hope you find helpful information within these to help get you online.

Happy to Help,
Marcus