Device already belongs to another organization, how to reach previous owner?

[MartinLangmaid]

The official Peplink FAQ topic can be found here:

What to do if a 'Device already belongs to another organization'

So you’ve just purchased a second-hand Peplink device and want to add it to your InControl organization so you can manage it. Upon doing so you’re met with the below message: [image] Why am I seeing this message? Each device can only be added to one InControl organization. So it means it has been previously added and still exists in another InControl organization. How do I add it to my own organization? You will need to contact the seller or previous owner and request for them to remove th…