"Device already belongs to another organization" despite being removed

[RomHeu]

Hi!

A few months ago, I needed a Peplink setup with cellular internet access and WiFi coverage. I rented the router from a Peplink partner, but they couldn’t rent access points, so I bought one from them. They set up all the devices on their own InControl instance.

Fast forward to today and I bought my own routers from the same partner. I’m currently managing them using Peplink’s InControl. So I want to add the access point to the same InControl and same organization.

I still have access to the partner’s InControl so I’ve removed the access point from their InControl following the official Peplink FAQ:

FAQ: How do I remove devices from InControl 2?

To remove devices from an InControl account Login to your InControl account [IC22.png] Navigate to the group they are in Click Edit Select the device with which you want to remove Click Actions and you will see this: [IC23.png] Click Remove [IC24.png] Select if you wish to clear all data from the device

But when I add the access point to Peplink’s InControl, I get this message: “Device already belongs to another organization”. I’ve been retrying for a few hours already.

What’s wrong?

Thank you in advance!

[Venn]

Bonjour Romain,

Is it from an ICVA or Peplink IC2?

If it wasnt removed from the partner original IC2, it will block

[RomHeu]

Bonjour Pierre-Gilles,

@Venn is the partner I was talking about.
But for the sake of testing the Peplink community and my abilities, let’s pretend you’re just another community member.

I guess that it’s from an ICVA (InControl Virtual Appliance?), and based on your question, I guess that I’ve removed it from this ICVA, but it’s still associated with the partner “parent” InControl 2?

So I need to ask the partner to remove it from its IC2?

If so, the aforementioned FAQ is incomplete.

[Venn]

Correct. Quick email to your supplier and it should be solved.