I"m curious as to what the actual support mechanism for Pepwave is, it seems to a mess from a relatively first time user. We purchased an HD Max 4 - for around 4k, it arrived and worked for roughly an hour or two and now has a constant flash pattern (all ethernet interfaces flash amber every 10-15 seconds). It appears to be a DOA unit. I head over to pepwave’s site and the support page shows plans to buy, no phone number to call and directs me to a community forum.
How is it my $100 samsung smart things has both phone, chat and a forum but pepwave cant manage either? How do i get a replacement for this paperweight?