Customer Support failing to respond

I have a failed WAN 1 port. I have an extended warranty. I submitted a ticket through the Peplink support page on 03JAN. I was passed off to “Partner Team at Microcom Technologies” who is supposed to “…reach out direct to help further” on 04JAN. I have had no contact from Microcom since then, and follow up emails to Peplink have been met with deafening silence. How do I get in touch with someone who cares enough to help solve this problem?

Please let me know your ticket number and I will make sure this is taken care of today.

Thank you for the quick response.
[Ticket #758402] WAN Port 1 stuck on “Connecting…”