In May of this year I purchased a Max Transit CAT-18 from MobileMustHave. At the time of purchase, and immediately following, I was most impressed with the assistance provided. So much so, I purchased a 2nd Max Transit Cat-18.
I continue to explore the capabilities of the Peplink products & have progressed to the point where I want to access the device remotely from the internet.
Below you will find my request for support to MobileMustHave along with their response. So you won’t have to read all the details, I’ll try to summarize my questions:
- Would they verify my assumption the CAT-18 with & AT&T cellular connection can not be directly reached remotely? I think this is my problem (Private IP used by cellular carriers or something like that).
- Based on researching the forum, it appears the solution is FusionHub Solo with PepVPN. Would they confirm that, or, offer a better solution?
- Why was only one off the two devices I purchased from them showing up within InControl2 associated with MobileMustHave.
- In so far as the unit I was trying to secure the license for was under the MobileMustHave organization within InControl2, the directions on the Peplink website were not working. How could I secure the FusionHub Solo License?
- What advantage did having any device I purchased showing up in the MobileMustHave organization?
These questions were supported by screen shots.
The following is their response. I would ask other Peplink partners, as well as Peplink employees to review my request to determine if the questions I asked MobileMustHave were outside of what would normally be considered 1st level support.
One other question, how do I disassociate any equipment I have from MobileMustHave’s organization on InControl2.
Hello George,
I hope this email finds you well. Thank you for your detailed email. This is something we don’t typically get involved in and I think your best bet would be to check out the Pepwave Forums. I know the forums are a great place to get more information from others who may have the same questions.
If you have any other questions please let us know.
Jessica
Nomadic Specialists - MobileMustHave.com <http://mobilemusthave.com/ …>
On Thu, Dec 17 2020, at 12:40 AM, George Keller <[[email protected] mailto:[email protected]](mailto:[email protected]%20<mailto:[email protected])>
This is a follow up to the previous email.
In looking at the instructions for downloading Fusionhub Solo, it states I should go to question 4 of the FAQ’s on the product page & follow the instructions.
The 1st step is to go to the Organization Settings & select Warranty & License. It should look something like the screen shot which follows. However, my screen for In Control looks like the 2nd picture. How do I obtain the Fusionhub Solo?
I suspect this has something to do with the setup Dave did for me back in May when we went through the set up. I’m sure there is something I’m missing, but, I’m at a loss to understand why the 1st Cat 18 purchased is aligned with MobileMustHave.com, but , the 2nd unit is not.
To further confuse me, I am having some difficulty in understanding what InControl2 does for me when I am set up under MobileMustHave & cannot, or do not know how to, acquire the Fusionhub Solo license.
Appreciate y’alls understanding.
G Keller
I am trying to remotely connect to my Synology NAS & I’m having a little difficulty. I think I know what the issue is & I’m looking for confirmation & a possible recommendation.
I have a Peplink Cat-18 with an AT&T SIM installed in port A. If I look at the WAN details screen from the Dashboard, I see an IP address of 10.180.36.24. If I go to portcheck.com to test for open ports, I see my IP address is 107.77.233.108 & no port I check is open. All firewalls are off for the test. I’m pretty sure the issue I am encountering is associated with cellular carriers using what Peplink calls Carrier Grade NAT IP addresses. The information on the forum indicates these private IP addresses can’t be reached directly on the internet. It further indicates these IP addresses cannot be pinged (this is true, I tried) & therefore cannot be used with a dynamic DNS service.
To test this further, I was successful in connecting to another Synology NAS which was behind a non-cellular router with Synology’s dynamic DNS service , so I’m pretty sure this is the issue I’m encountering. Can you verify this for me?
Are you aware of any work arounds other than installing a Fusionhub Solo on a cloud server with a fixed IP address? The whole point of obtaining a NAS was to avoid putting my data on somebody’s cloud?
Thanks in advance for any direction you might be able to provide.
On Wed, Dec 16 2020, at 08:39 PM, George Keller <[[email protected] mailto:[email protected]](mailto:[email protected]%20<mailto:[email protected])>
I am trying to remotely connect to my Synology NAS & I’m having a little difficulty. I think I know what the issue is & I’m looking for confirmation & a possible recommendation.
I have a Peplink Cat-18 with an AT&T SIM installed in port A. If I look at the WAN details screen from the Dashboard, I see an IP address of 10.180.36.24. If I go to portcheck.com to test for open ports, I see my IP address is 107.77.233.108 & no port I check is open. All firewalls are off for the test. I’m pretty sure the issue I am encountering is associated with cellular carriers using what Peplink calls Carrier Grade NAT IP addresses. The information on the forum indicates these private IP addresses can’t be reached directly on the internet. It further indicates these IP addresses cannot be pinged (this is true, I tried) & therefore cannot be used with a dynamic DNS service.
To test this further, I was successful in connecting to another Synology NAS which was behind a non-cellular router with Synology’s dynamic DNS service , so I’m pretty sure this is the issue I’m encountering. Can you verify this for me?
Are you aware of any work arounds other than installing a Fusionhub Solo on a cloud server with a fixed IP address? The whole point of obtaining a NAS was to avoid putting my data on somebody’s cloud?
Thanks in advance for any direction you might be able to provide.