Hi, first enquiry…….already confused by the language and technical reference. Please bear with me at 76 my brain has so much cache inside there’s little room left to take on board a new language.
I have recently purchased a boat and with it came a Pepwave max mobile router, I have been trying to connect my devices….I-phone and I-Pad but have failed .( Status wi-fi Cellular).?
. Have tried closing down and restarting but also without succes. I have the previous owners password which does not help. Am I suppose to have a new subscription and card am at a loss so any advice help would be useful. Tried phoning the uK dealer who wasn’t in the least bit helpful, just advising to go online.
thanks in advance
Hi Michael,
let us know which Pepwave model you have? It should be written on the label on the device.
If I were you I would try to reset device to factory default settings and then configure again. There are many videos on youtube how to set it up and if you would tell us the model we could give you some links for your reference.
Also, please send your device S/N to me via personal message (click on my icon and there will be a button Message me). We will check if the device is registered to InControl (cloud based devices management system). If it is, then you will need to disable InControl on your device or else InControl will rewrite any changes you will make on device.