Connection Manager does not start

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1

Hello
I try to test max adapter.
I installed Peplink Connection Manager on my win10 pro PC. Installation seems to be ok but the manager doesn’t start…
reboot pc, plug max adapter,… nothing…
I find a log in ProgramData/Peplink/log
there is only

2021/06/14 11:40:35.339| Info | PeplinkConnectionMgr.Program.Main - 
======================================
Application ver 1.2.52.1008 Start
======================================

any idea ?
regards

2

same issue here…

1 Like
4

Please try Connection Manager 2.0.0. You may download from our official download site. For MAX Adpater 5G, we will release the latest Connection Manager in 2 weeks time.

@e-neolab, the Connection Manager you are using is an old firmware. Since you opened a ticket, please follow up there if you still face the same issue with Connection Manager 2.0.0.

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5

resolved with connection manager version 2.1 !
Thank you support !

1 Like
6

I am having this exact problem, with the “Peplink Connection Manager has stopped working” error message. Loading software for intended Peplink MAX Adapter use.

-New installation, Windows 7, 64 bit.
-Latest 2.1 software

What I have tried:
-Installation on a different Win 7 computer: Same result
-Installation with Firewall and Antivirus disabled & shutdown
-Installing & Running as admin
-The installation log looks good, with everything installing properly
-The run log only shows that it was started, no other entries after that.

Are there a list of Windows services that must be running, that could otherwise cause this Peplink software failure?

7

@MobileAdm, please use Windows 10.

8

Hi ,what is the minimum windows version required to manage the adapter and what is the lowest version of windows that can use the max adapter ?

9

We recommend Windows 10 and above as these are the tested versions.