Client greyed out on the Client list

Product Discussion Peplink Balance
1

Good morning everyone,

I have a video encoder that keeps appearing in grey when I see it in the Client list on my various Balance routers.

client list
client list953×301 87.7 KB

In Speedfusion Connect, when I try to add it as a LAN Client, it doesn’t appear.

Does anybody know how to solve it?

Thanks a lot,

Ignacio

2

Grey means it is either offline or hasn’t been sending traffic thru the router for a while.
A quick method to make it bold in the list is ping the client ip from the router.

3

Thanks a lot, Jonathan

I’'l take it into account. Best regards

Ignacio