Ashamed to admit that I did not check thoroughly the reliability of the WiFi provided from my campground before embarking ona cellular firmware update.
Unfortunately, when applying the second patch the Wi-Fi flaked out and after a bit of time, the browser reconnects and it sticks with the following message:
“Cellular: Flashing Part 2 of the firmware (5 minutes)…”
Is there any way to restart this process since this has not progressed any further after over 24 hours.
I have raised a ticket with my provider but thought I would post a question here in case someone was able to provide me with any pointers.
I know how unnerving any firmware update having problems can be but in this situation you are very likely okay. I have had similar happen once before and after restarting the router I was able to just flash the same firmware again.
That said, your best bet if it’s under a care package is probably to enable remote assistance, file a support ticket with Peplink and let them fix it.
Alternatively, if it isn’t under a care package, you can’t wait, are traveling, or have power limits, then getting a stable internet connection (your cell phone if service is stable there, dsl, some wi-fi you trust) restart the device and then check the support page and see what it says, it may just offer you the same firmware update again.
The last router firmware update offered a modem firmware recovery option too. It shows up on the support page if there is a problem, you have a supported modem and you are on a new enough firmware. It is limited to “Device with cellular and product code contains LTEA‑US” mentioned in the 8.6.0 release notes, reference 36276.
Modern cellular modem cards are a full computer, they have their own processor, ram, pci-e bus, usb, storage and a modem. Thankfully this also means that they have a lot of the same backups and safeties as a modern computers. Multiple interfaces for programming, multiple ways to program, it’s even possible on a bench to put them in a blind flash mode and write a file directly to them to recover almost any software issue. The bad news is that if it’s bad enough you may need to send it in for repairs but that is unlikely.