Captive Portal: New Sessions for Returning Clients

Hey Community,

I am experiencing some major confusion regarding a client’s Captive Portal. Yesterday, I noticed that the client’s Captive Portal has not captured any sessions,

Yet, InControl reports that there were devices connected to the Public WiFi SSID.

When I discovered of the gap of reporting, I upgraded all relevant networking devices to current firmware (Balance One Core => v.7.0.0 / AP One Enterprise => v.3.5.4). Today, I discovered that at least One session was recorded, However, InControl reports that there was two users that logged in (on April 3rd).

Has anyone experienced this before?

You may open ticket for us to take closer look. We need to understand your setup.


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