Can't Register Peplink Balance 380

Hello, please help. We have multiple Peplink balance units and have never had a problem registering with InControl. We just purchased another unit used and we need to unlock the firmware. When we go to add it to our InControl account, we get a message stating that the device cannot be added because it is already registered. Can you help us get the product reset and registered to our account?

Thank you,


Hi Danny,

Can you open a support ticket together with the device serial number, then our Support Team will assist you.

Thanks and regards.