Can't register device


#1

Hello,

I just purchased a unit off of Amazon. It says my Balance One has already been registered (per the Peplink website). Is there a way to reset the registration to allow me to register?

Thanks.


#2

Please PM your serial number for further checking.


#3

I don’t see the provided serial number was registered in our system. Can you provide the screenshot which shows the error message you got?

Thank you.


#4

i think I have in control up and running. odd, didn’t work yesterday, worked today. thanks.


#5

:up::up::up:


#6

I bought a used device and am already receiving the added warning