Can't register a device


#1

Hello -

I am trying to register my Peplink Balance One device on your website. Every time I try to register, it gives me an error. The message is something like “there’s been a problem between your browser and our server. Reload?”

Can someone help me out with this? The balance one is only two weeks and isn’t working. I need to get support, but can’t get support because I can’t get the device register.


#2

Hi Eric, who is your original point of purchase? They should be able to help you with both registering your device along with any technical support you may require.


#3

I also cannot register my new router. My serial number contains the letter “D” which is flags as an error. The form restricts serial number entry to numerics 0123456789.

I opened ticket 786958 but have not received a satisfactory response.


#4

Serial numbers should be in the format xxxx-xxxx-xxxx and contain the numbers 1-9 and letters A-F
Please enter the - other ways the system will not recognize you serial number.
Please also contact your point of purchase, they will be able to help


#5

It took almost a month of pushing, but now the website allows hexadecimal characters in the serial number field.