Hi…I’ve looked through the forums and found a few topics that were similar, but most of them (if they’re resolved at all) seem to be resolved by starting an email support request.
I recently purchased a Peplink Balance ONE from used from an Amazon marketplace seller. It’s in decent cosmetic condition, the power indicator comes on, and the lights on the LAN ports illuminate when an active ethernet cable is plugged in. I don’t know what firmware version is installed because I can’t access it.
But the router is not accessible to me at 192.168.1.1, neither via http or https, not in any DHCP and/or manual configuration, not on my MacBook Pro, not on my iMac, not via Chrome or Safari. Also the recessed paperclip-activated reset button is unresponsive, whether I press/hold it for 5 seconds or 60 seconds.
Are there any secret tricks to resetting the device to factory settings? Did I end up buying a defective or damaged unit? Any input would be appreciated.