Thanks for the reply Tim.
I’ll do what you suggested but my guess is that I’ll have to spend more hours sifting through all to see if I can find an answer.
I used to run a networking support group at hP back in the day so I know the pain that customers go through. Many times our SE’s (Systems Engineers) would ask for a 1-2 page config guide to get a customers system up and running for a simple install. Once that was accomplished, they could do more complex things.
What I want, on one page is:
- If you have a Balance 20/30,
AND you have Either,
- Multiple DSL modems and/or multiple Cable modems,
Configure the modems like THIS (provide sample, tested settings - DHCP, bridging, etc - for failover/load balancing) to avoid conflict with the Balance routers.
A simple matrix would do the job.
Having said all that, after two days non stop troubleshooting it looks like I have a problem with the Peplink router (a year and a half old).
- Can only get to the configuration screens intermittently having to restart the computer and/or reset the router with a paperclip multiple times and then re-inputting the various values yet again.
- Performance through the router is slow.
- No Network connectivity through the router even though I have network access through the individual modems.
- Multiple restarts of the computer and router to get to the config screens not working at all.
- A lot of time spent sifting through the Knowledge Base and Forums to find an answer to my problems, which most of the time are not addressed.
- Arcane Router messages with no KB or Forum discussion such as, Why does the router now tell me “WAN failed DNS Tests”.
- Not sure that a Firmware upgrade will help me, but in order to find out, I have to pay for that.
If I’m lucky, I’ll be able to sell the Balance 30 on eBay. In the mean time, the Peplink is out of my network and everything runs fine now. I’ll spend the next few days researching a good replacement for your box. My criteria will be:
- Well written documentation with lots of examples covering configs that customers will likely encounter.
- Simple, TESTED, network configs and setups.
- Reliable and well supported h/w.
- Reliable and well supported firmware.
- Well established and well respected company that will be around for a while.
Cisco may fit the bill along with a few others. I’m not sure that your CEO and Engineering and Marketing VP’s are aware of the pain your customers are going through, but I’ll be passing these comment along to them real soon.