Cannot access Balance 305

Product Discussion Peplink Balance
1

I am the IT Manager for a local private school and I cannot access the web interface locally or remotely to be able to change settings, upgrade firmware, or generate a diagnostic report. Can anyone help? Please remember this is a functioning school so turning the balance off for more than 30 minutes is unacceptable.

Thank You.

2

Hello @ITManager_AOS,

Have you been able to add the device to InControl? If so, can you access the web interface from there?

Steve

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3

It says
|Balance_C109 (1825-161F-C109)|Peplink Balance 305 (HW2)|AOS|Warranty Expired|2017-06-02|
in inControl and so it says services offline and services expired.

–AOS

4

Hi @ITManager_AOS,

Would you please open a support ticket Here for support team to check ?

Many thanks,

Steve

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5

I already have and it just got fixed.

6

We have renewed our warranty but still cannot access through InControl2

–Evan Greer

7

The renewal order just came through 30 mins ago, should update soon. Thanks

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