Can not read Diagnostic Report file

[tieuvu]

Hi Support,

I have 2 Peplink Balance 1350 , runing HA.

For 2 days ago, I check HA status is changed, seem Master is automatic reboot but I can’t read Diagostic Report. How can I do it ?

I can not upload file due to new member.

[cschlegel]

Hi Tieuvu,
At this time the Diagnostic Reports and Remote Assistance features are only available to Peplink. Both of those are required when your point of support escalates the issue to Peplink’s technicians.

[MartinLangmaid]

You need to log a ticket with engineering who can investigate for you.

[tieuvu]

How can i open ticket ?

[Erik_deBie]

You can open a support ticket through our website

[tieuvu]

@tieuvu

Hi Support,

I have 2 Peplink Balance 1350 , runing HA.

For 2 days ago, I check HA status is changed, seem Master is automatic reboot but I can’t read Diagostic Report. How can I do it ?

Thank all, I created new ticket for support.