I was wondering if anyone can help me with something. We have a customer that has a peplink balance one and they will randomly get some call quality issue. They already rebooted all of the equipment and checked with their ISP and they can’t find anything. According to our QoS report everything shows good. The only thing I notice is that their CPU load constantly jumps between 20-70% and I was wondering if this could have an affect on them. The other thing is they connect their cell phones to it as well and no other client does. Would this affect this at all?
Hello dramalhosa,
Without looking at the Balance One it’s hard to say exactly what’s going on. I would start by checking the support.cgi page’s WAN and LAN stats for errors, dropped packets, and overruns. If you are accessing your device via IC2 from the Remote Web Admin feature, you’ll see this:
.ic.peplink.com/ra/remote/<SERIAL_NUMBER>/cgi-bin/MANGA/index.cgi
Change the index.cgi to support.cgi
If you are logging into the device locally you’ll see:
<IP_ADDRESS>/cgi-bin/MANGA/index.cgi
The same change can be made here for the index.cgi to support.cgi
If these stats are good, you’re physical connection most likely isn’t the issue. You may want to grab a packet capture if those stats are good. This can also be done from the same support.cgi page. Look for the Network Capture portion. All of our devices limit the capture to 20 MB
If you don’t see anything in the capture you may want to open a ticket with us here for further investigation.
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