It’s been months since Peplink spoke about C-Band support.
Is there any update on the new modem firmware?
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Yes! We’ve just got the first batch of devices C-Band certified.
Please refer to this new article.
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I have a static IP via Verizon and I am caught in a “connecting” loop on this firmware.
What model? Try pulling power from the device and booting it cold. I have found that overcomes this situation which I also had with BR2+VZW
BR1 Pro and BR2
Have you updated the firmware with C-Band support? If the issue persists after cold booting, you can enable Remote Assistance and create a support ticket so our team can look at the device closely.
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I am attempting another cold reboot but will do so and I’ll notate the ticket number here
We are working on reported issues and a new version of firmware will be posted this week. Please hold off any testing until then. We apologize for the inconvenience.
Verizon/CBAND firmwares are now available!
@kieth New firmware is working great on all but one unit which I opened a ticket on (22110386)
OK let’s see what the team has to say. It looks like an outliner to me.
I have a Max Br1 Pro 5G modem with the new firmware. The modem is not connecting to 5G, it chooses 4G LTE-A each time. When I force 5G it stays in a state of “connecting” and never connects.
Please make sure:
- you have the 5G coverage.
- you have a 5G data plan.
- you’re running on the CBAND firmware AND the modem firmware is at 3.9.11.
If all are yes, please file a ticket with our support.
Yes, I am in line of site of the 5G tower(1/4 to 1/2 mile away), I verified I am on a Verizon 5G plan and I am running 3.9.11 firmware. I will submit a ticket.
I have the same issue although I have not updated to the latest firmware, I have posted about it before here: Peplink | Pepwave - Forum with no response.
@Bryan_Albrecht6059 , Found your ticket and support team will help to verify from the device.
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@jharrell , can you please upgrade the device using the firmware that given here and if you still have issue after the firmware upgrade please open a ticket to allow support team to check from the device ?
By defaults connection bands is assigning is handle by the cell Tower, support team may need to check from device verify why it’s not assigned using 5G NSA connection.
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So its seems to be working for me after firmware update, however it didn’t seem to at first. One the instructions for updating show Incontrol which I do not use, so updating firmware via local web UI went fine however the cell connection was still LTE only. Took me a little to realize the modem firmware was not updated with the device firmware and there is normal UI for checking modem firmware or updating it you have to go to the hidden support.cgi to do so.
Once the modem firmware was updated it still did not connect to 5G until I started doing speed tests then it finally moved over to 5G including C-band N77! Speed test results are not really any different the best I got was around 40 MBps which LTE-A would do, will keep monitoring and testing to see if speeds improve as C-band on my phone usually gets 200-300MBps on N77.
In further testing C-band is definitely working and I reached 150 MBps download. The Max 5g did idle back to LTE-A at some point, but as soon as I did a speedtest it reconnected to N77 and showed 5G. I do think you guys may be reporting LTE when its actually 5G on the low bands, my iPhone shows 5G and then 5Guw on C-Band, where the BR1 says LTE-A vs 5G. Not a big deal as low band 5G and LTE-A are similar speeds, don’t know the details of the overlay if there is any difference other than the label. Here are screens at the same time and location
With the updated special firmware, I am seeing LTE-A and 5G C-Band on my MAX BR1 Pro 5G now. Similar to other reports, I only see it connect to C-Band when there is active traffic, otherwise it sticks to LTE-A.
However, I have noticed that the WAN quality reports in InControl NEVER show that the device was on 5G. The InControl device overview page DOES report when it is on 5G, however, as does connecting to the device’s internal web dashboard.