If the device has already been added to someone else’s InControl organisation, you can log a support ticket here and include a picture of the sticker with the serial number on the back of the router and a proof of purchase.
The Peplink support team will assist in getting it released from InControl.
You can find more info on the InControl subscription Terms and Conditions here.
How would I know if it’s still under someone else’s InControl account?
I was able to add it to mine and still shows it as in warranty until Dec 15,2020.
I presumed it would have prevented me from adding it to my account in the first place if it was under someone else’s account?
It’s also running older firmware (v7.1.2) but hardware révision 6. One hw révision behind. Not bad. Firmware 8.1 is valid for all hw revisions on the Balance 20 so should be good.
You would not have been unable to add it to InControl if it was added to another organisation and would have seen an error message.
Something like: “This device can’t be added to InControl, it already belongs to…”
Unfortunately no. But i do have some friends travelling to Vancouver at the beginning of the month who could bring it across the border and drop in Canadian Post I guess. Or could mail from USA if needed earlier.