BR1 (v7.0.1) not reliably retrieving SMS messages


#1

Hello, I’m using my BR1 (v7.0.1 firmware) with Tigo here in Senegal. (www.tigo.sn). I am unable to reliably pull SMS messages via the SMS Toolkit. Sometimes they appear, more often they do not. If I pull out the SIM and put it in my mobile phone, all of the missing SMSs are downloaded immediately. How can I troubleshoot this issue (also happened with the latest 6.x firmware).

Thanks!


#2

Please help to open ticket for us to take closer look. Please let us know how many SMS in the mobile phone when you open ticket. If you can provide the snapshot of the missing SMS will be great. This allows us to do comparison and checking


#3

Thanks, @TK_Liew. I’ve opened the ticket.