BR1 Pro 5G Router

Product Discussion
1

I have a new BR1 Pro 5G router and have it connected to a Cellular SIM Card and also Starlink (WAN) port. When I drag the Starlink from Disabled to Priority 1, it does not connect and reads “No Cable Detected”. I do have the Starlink ethernet adapter installed with a ethernet cable inserted from Starlink directly into the WAN port on the Pepwave router.

Any help on what I’m doing wrong would be greatly appreciated.

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2

Have you tried swapping the cable?

Are there LED activity lights on the port when its plugged in?

3

@Robert_Hutchings, if you have done the isolation steps as suggested by @erickufrin and still could not get the Starlink connected, then you may submit a ticket for us to take a closer look at it.

FYI, we have tested the Starlink + ETH Adapter with similar models (same Ethernet chipset) and didn’t see the behavior as you described.

4

I’ve tried a new ethernet cable and a new Starlink ethernet adapter and neither work. There are no lights on when the cable is plugged in to the WAN port

5

Thank you, I have created a ticket.

6

Does the ethernet port of the starlink adapter work fine with other devices? I assume yes…

7

I ordered a switch and it’s now installed. Peplink is now seeing the Starlink ethernet however, all I get is connecting. Screenshots of the setup is attached.

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8

It’s the only device with an ethernet connection

9

Without another device with a known-good ethernet its not possible to rule out the Starlink router 100%, and based on the ethernet switch not solving it I would lean towards there being an issue with the Starlink router.

I own the current gen of starlink and I have customized the cable off the starlink dish to eliminate the starlink router. I customized the cable to allow me to plug the dish directly into a 48v passive poe injector. From there I route directly into my Peplink device.

Once you solve the problem you might want to consider doing the “hack” to eliminate the starlink router.

1 Like
11

We had to turn off the health check. I will submit a ticket with our vendor to see what we can do with Starlink for healthcheck.